Preguntas frecuentes
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Orders
How do I place an order?
Add the pieces you love to your cart and complete the checkout. You'll receive a confirmation email with your order details.
Can I change or cancel my order?
Yes, as long as it hasn't been dispatched. Write to us on WhatsApp as soon as possible and we'll help you.
Shipping
Do you ship nationwide?
Yes. Times vary depending on the piece and your location; we confirm the estimated date when you buy. Learn more in Shipping.
How much does shipping cost?
The cost is calculated at checkout based on your address and the pieces in your order.
Payments
What payment methods do you accept?
We accept the payment methods available at checkout. Every transaction is secure and encrypted.
Returns and warranty
Can I return a piece?
Yes, within the established period and in its original condition. See our policy in Shipping and returns.
Do the pieces come with a warranty?
We stand behind the quality of every piece. See the details in Warranty.
Products
Are the colours exact?
Every object is handcrafted: grains, reflections and tones vary subtly from piece to piece. That is what makes each one unique and unrepeatable.